GENERAL QUESTIONS

Carry-on baggage

Generally, passengers are allowed to bring on-board the airplane a piece of cabin baggage free of charge beside a personal item following the restrictions below:

Economy class: maximum weight of 7 kilos.

In the case of having a backpack, the weight should not exceed 8 kilos.

The size of hang baggage should not exceed 55 x 40 x 23 cm including handles and wheels. For flights operated by partner airlines, the limits of that airline will be applied. Hand baggage is not allowed for children sitting on their parents lap.

Checked baggage

The maximum weight of checked-in baggage is 20 kilos. In case of exceeding this limit, service charges in local currency will be applied.

 

 

 

 Since the holidays in Iran are based on the lunar calendar, the dates may vary a few days each year. On the other hand, national holidays are based on the solar calendar (Persian calendar) that compared to the Gregorian calendar have fixed dates. In Iran, as any other Muslim country, Friday is the weekend.

: See more.

Check out holidays.

In the case of lost or stolen documents you should go to one of the police stations as soon as possible to report it. After that, you need to contact the Immigration Office in the city regarding the issue.

The address of the Immigration Office in Tehran:

Valiasr Street, across from Zartosht Sreet (closed on Fridays).

 

 

 

 

 

 

 

In Iran, the standard voltage is 220 V and the standard frequency is 50 Hz.

The power plugs and sockets are type of C / F .

Our guide or driver will wait for you at the arrival terminal of your flight carrying a sign with your name on or a SITO TRAVEL board.

Yes, if you take them regularly. Having a greater amount than the daily consumption requires legal authorization from the Ministry of Health, in addition to pay taxes and additional charges. In any case, it is allowed to have a first aid kit, for which it is advisable to have painkillers, anti-inflammatories, antibiotics, pills for dizziness, anti-diarrhea and stomach protectors.

Yes, having a valid assistance insurance in an essential (preferably in English). Also, there is the possibility of getting one upon arrival at the airport in Tehran.

Officially adopted time zone: Greenwich Mean Time (GMT) +3: 30 hours

Daylight saving time starts on March 21st at 00:00 (local time) and ends on September 21st at 00:00.

Yes, except the case that one of them has Iranian nationality. If so, it is necessary to show a marriage certificate.

The risks that could arise and the precautions to be taken are the same all over the world. Therefore, Iran is a destination no more or less safe than others for women.

Each passport holder is allowed to have up to 10 kg of nuts and 100g of saffron. Regarding caviar, each passenger can have 125g in a package well stamped by the authorities and provided with the invoice.

Each passport holder is allowed to have hand-woven carpets up to 20 m2 regardless of number or size. It is worth mentioning that the ban on carrying historical carpets or ones with national value. It is advisable to keep the invoices of all your purchases to be credited to customs.

It is possible that some passengers’ baggage and cargo may be lost of left in the terminal upon arrival or departure or during the inspection procedure, as well as the possibility of taking the wrong baggage. In that case, as soon as becoming aware of what has happened, you should report it immediately to the baggage handler. If the owner is unknown, the item must be delivered to the airport police station where other passengers, who have lost their items, can go and retrieve them.

It also can be done by following the rules below once you arrive at your home country or a few days later.

In order to be recognized as the owner of the lost cargo by the police you should take:

  • Your original passport or any identification document such as birth certificate or ID card.
  • Original power of attorney, in case of emergency.
  • Original title, product packaging or purchase invoice (for products such as cell phone, laptop and camera)
  • Original purchase invoice, if the missing item is gold or jewelry.